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Copy & paste code blocks in composer with proper formatting

Ability to insert a block of code in an email body correctly either through copy pasting.
about 3 years ago in Composer 1 Backlog

Ability to include dynamic variables in scheduling links

Have the scheduling link URL be customizeable with variables
about 3 years ago in Scheduling Links 0 Backlog

Keyboard shortcut: backspace for archiving a conversation

No description provided
about 2 years ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Report Phish | ProofPoint Phishing Alarm/Report Phish Extension

This extension is used by many companies and by ours. It is integrated in our Microsoft 365 suite. When we have deployed Front, it makes the Phishing of an email more of a challenge to our workers as they need to go through many unsecure hoops to ...
about 2 years ago in New integration requests / Security 0 Backlog

Increase functionality for multiple choice question for Front Chat

Customer would like to: 1) increase the number of options from 8 to something higher. Currently they need 10 but want the chance to expand further in the future 2) Increase the character limit from 35 for these options. The customer has a number o...
over 1 year ago in Chatbots / Front Chat / Live Chat 0 Backlog

Allow users to set primary email/phone number for contacts

When a contact has multiple emails (or phone numbers), being able to indicate the primary email/phone.
over 2 years ago in Contact data model 1 Backlog

Basic support for writing code in composer

No description provided
over 2 years ago in Composer 1 Backlog

Create API endpoint to add attachment to KB article

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments
over 1 year ago in Core API / Knowledge Base 0 Backlog

[Import] Adding Helpcenter.io as a supported knowledge base for Importing Articles

We're migrating from helpcenter.io and I love the migration and import features but since helpcenter.io is not supported it's going to make it a much more manual process.
over 1 year ago in Knowledge Base 0 Backlog

Ability to trigger rules when a teammate becomes OOO

Example: WHEN "Inbox Owner" is OOO, THEN "Notify Teammate"
about 2 years ago in Workflows 1 Backlog