ADD A NEW IDEA

All ideas

Showing 2086 of 2086

AirBnB native channel

Having a native AirBnB channel to handle guest and host messages within Front (rather than email forwarding)
about 2 years ago in New integration requests 0 Backlog

Improving the Hubspot plugin

Better email logging: e.g. being able to search for the company and deal that a contact might be associated with and then log the email to those specific records. Allow admins to customize display fields for all teammates Associate newly created d...
over 2 years ago in Developer Platform 7 Backlog

Smart Routing/Load Balancing by Channel

Since chat and text are the busiest support channels, an option to set up rules so those conversations are auto-prioritized and routed to the most or first available agent would be great.
about 1 month ago in Load balancing 0 Backlog

Ability to export analytics' custom report

No description provided
about 1 month ago in Exports, API and connectors 0 Backlog

Applying different filters on each graph in the custom report

That would allow side by side comparisons on inboxes or other criteria instead of only timeline
about 1 month ago in Customization 0 Backlog

Salesforce plugin note improvements

The Front / Salesforce integration has a "note" section, but it only updates the deprecate "notes and attachments" section in Salesforce. Notes are now a standalone feature, so using the deprecated version means we end up having to duplicate notes...
5 months ago in Existing integrations 1 Backlog

Contact Whitelisting

It should be possible for a company admin to create a company wide contact whitelist so teammates cannot accidently mark important contacts as spammers.
4 months ago in Contacts 1 Backlog

Smart QA scores available in exports / API

No description provided
4 months ago in Exports, API and connectors 0 Backlog

Add security events to Audit logs

Include security-focused events on audit logs. These could include: user logins/logouts, add IP addresses to all events, MFA success/failure
6 months ago in Admin audit trail / Compliance & security 0 Backlog

Only show teammates with access to the Workspace as assignment, mention and participant options

Minimize room for error and noise when assigning or mentioning someone. Only teammates with access to the conversation's Workspace should be possible to select.
over 2 years ago in Workspaces 0 Backlog