All ideas

To be able to assign specific tasks that you would like a teammate to do in regards to an email within the internal comments section. "@teamate(task) Can you pull data that supports my response to this customer email ". The task could then could l...

Need support for PEC (certified Italian) email – i.e. instead of seeing the email directly, it is attached along with the xml certificate. This should be a quick fix for you guys on backend to add native support for this.

Bump settings only apply in shared inboxes. I think this should be available for personal inboxes especially on outbound replies.

Often, WhatsApp encounters errors, but the error codes aren’t visible on the mobile app.

Should support Dynamic Delivery

My customer, Rubil, from UNF requested a feature idea to be able to "pin" certain tags so that they show at the top of the tag dropdown when manually adding a tag to a conversation

Description: Results are ranked chronologically. If there are a lit of results but I know the one I looking for should be the most relevant one, it can be hard to scroll through the result. Request: Have an option to see results based on relevance

Right now you can only create a pattern in an Application Object that matches onto a single line of text. Once that text goes onto the next line it doesn't work. For a use case like a trip reservations or logistics trip: Leg 1 LAX - SFO Leg 2 SFO ...

ALLOW option to choose CTRL+ENTER to act as REGULAR SEND (instead of CTRL+SHIFT+ENTER) CTRL+SHIFT+ENTER is very annoying, as much as messages being archived. CTRL+ENTER should act as a regular message send.

Situation & Request Wish to tag based on spec values such as dates, amounts, and durations. Currently, the AI Tagging tool is not equipped to detect and apply tags based on these structured data types. Potential Solution Invest in entity detec...