To be able to assign specific tasks that you would like a teammate to do in regards to an email within the internal comments section. "@teamate(task) Can you pull data that supports my response to this customer email ". The task could then could live in a task menu below or above "Inbox" in the side bar. This way questions or directives wont be lost within the email inbox, they could quickly be referenced in the task section and even link directly back to the email conversation. The ability to set tasks for yourself could also be very effective.
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