All ideas

I'd like AI compose to mostly focus on the last email in the thread when composing a response, instead of pulling information from the entire thread.

As a developer, I would like the ability to delete channels via the API. Specifically custom channels which were created via the API - https://dev.frontapp.com/reference/create-a-channel The inability to do this has lead to hitting channel limits ...

I'm often CC on mails, and I bet my partners go crazy when a conversation keeps going when I'm out of office or on vacation and they get a vacation responder after each e-mail from me. I believe it is a standard nowadays to have a function to only...

Ability to show chat visitors which support agents are currently online and also the average response time like Intercom does. Would also be helpful to display a message "The team will reply in [xx] hours" if no one is online.

When viewing a completed Front Chat transcript that's transitioned to a conversation, the teammate is presented with a transcript that looks something like this. It's tricky to tell the difference between multi-select options the user entered vs f...

Right now, links (event those from the knowledge base) need to be sent as URL text. A nice to have would be to display a nicer block with a preview of the link webpage (like shown on the chatbot marketing assets at launch)

DomainKeys Identified Mail (DKIM) is a cryptographic technology that uses a public key and a private key to verify that the sender of the email is responsible for the corresponding domain. DKIM is a way for valid email senders to prove themselves ...

In the phones app, it would be nice to be able to create a new tag while on the road.

Add shortcut for quote selected text

Right now you have to select or drag/drop one by one to move attachments to another system or your desktop. For conversations with multiple attachments, this can take several extra clicks.