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Smart QA in Team Performance table

Alongside Response, handle time etc. This gives a full view of agent performance in one place
3 months ago in Existing metrics 0 Backlog

Support STP files in chat

No description provided
10 months ago in Live Chat 0 Will not do

Setting to always show CC line when composing a message

No description provided
about 4 years ago in Message headers / metadata 1 Backlog

Finer filters on conversations that data retention policy applies to

Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...
over 4 years ago in Data retention 0 Backlog

Sequence updates

Update sequence functionality to provide additional information around open rate, bounce rate, etc.
over 1 year ago in Outbound/Sequences 0 Backlog

Media library / reusable blocks within knowledge base

Currently, there’s no media library to pull from shared files across the KB, so each article has to be adjusted and every image uploaded 1 by 1
over 1 year ago in Knowledge Base 0 Backlog

Support for Right to Left text

Ability to compose emails with right to left text.
almost 4 years ago in All platforms / Core Product Experience 1 Backlog

Option for chat visitors to close the chatbot conversation themselves

As it is now, there is no way for a chat visitors to close the chat, instead of either waiting in the middle of a chat flow without reaching an end of path, or getting redirected to our inbox when it isn't necessary or if they have found the answe...
almost 2 years ago in Chatbots 1 Backlog

[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
about 1 year ago in AI / AI compose / Composer 0 Backlog

Allow Analytics export API to filter on teammate groups

No description provided
10 months ago in Exports, API and connectors 0 Backlog