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Customize sound (volume and type) of notification

No description provided
about 4 years ago in Desktop / Live Chat / Notifications 2 Backlog

Chatbot timing for text that pops up on your page

It would be fantastic if chat bot would allow customization to control the amount of time that passes on a page before that initial message pops up. It is quite distracting if the customer is working on the web page and our chatbot greeting messag...
over 1 year ago in Chatbots 6 Backlog

Support Twilio's smart encoding for SMS channels

When sending messages through the Front API through the Twilio SMS channel, Twilio's smart encoding feature is turned off. (Smart Encoding in Twilio automatically replaces special Unicode characters with GSM-7 equivalents to reduce message length ...
3 months ago in SMS 0 Backlog

Allow automatic merging of open conversations from a given sender

This feature would be very helpful to handle duplicate emails.
3 months ago in Merge / privacy leaks / threading 0 Backlog

Chatbot handoff - Add "Create Customer Portal Conversation" option

Requesting a 4th option is added for Chatbot end-of-path options - the option to create a new Customer Portal thread. Our team wants to move towards a portal-based support model, so auto-creating a new portal conversation when a chat visitor needs...
3 months ago in Chatbots / Customer Portal 0 Backlog

Trigger workflows from other Front objects, e.g. Contact

Macros or quick action buttons that we can surface on a contact, account or app object card. If we want to be an operations cross team platform it would be great to have actions that appear elsewhere in the platform, not just on the conversation. ...
3 months ago in Macros / Rule actions / Workflows 0 Backlog

Send Later for Comments

Ability to schedule send a comment, as is currently possible with emails. Linked to internal task management use case - allowing an admin to plan ahead and schedule the notification in a timely manner.
3 months ago in Comments / @ mentions 0 Backlog

Multiplication in a dynamic variable

Allow someone to multiply a dynamic variable by a number or other dynamic variable, in dynamic variables.
6 months ago in Client Platform 0 Backlog

Prevent auto-hyperlinking

No description provided
over 3 years ago in Parser 2 Backlog

Have a horizontal scroll bar/slider on the message view at all times

No description provided
over 2 years ago in Core Product Experience 0 Backlog