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Filter Workload Report by teammate group

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...
over 1 year ago in Insights 0 Already available

automation that detects CC info and other sensitive patterns through a one-click setting

almost 2 years ago in Compliance & security 0 Backlog

New themes

Can we have more theme features like Outlook and Google has?
almost 2 years ago in Client Platform 0 Backlog

Ability to update external ID on an Account

External ID can be set when you create an account but afterwards there is no way to update it, this would be incredibly helpful if we could update the external id.
over 1 year ago in Accounts Manager / Core API 1 Backlog

Get notification when someone reacted to your comment

It is a good idea to add the ability to get a notification when someone reacts to your comment. Sometimes users reacted with a Like instead of answering you. In this case, you can miss the positive reaction to your comment as there are no notifica...
over 1 year ago in Comments / @ mentions 0 Backlog

Stop reopening mails, just because an out of office notitification is received internally

Prevent a conversation from being reopened just because an out-of-office notification is received internally?
almost 2 years ago in Triage - get to inbox 0 / Vacation responders 0 Backlog

Option to create "personal" views, only regarding conversations in "Inbox"

Hi,I would welcome a feature in which I could create views that only show conversations in my "Inbox" (messages "Assigned to me", "Shared with me", "Discussions" and personal mail). Thanks
almost 2 years ago in Views 0 Backlog

To: email address to default to most used in Search

In the To: section when I start typing "dispatch" I want the first dispatch email that shows up to be dispatch@company.com, it doesn't even show up when I type "disp" I'm required to type "dispatch@co" to get it to appear. .
8 months ago in Contacts / Search 0 Backlog

Setting to disable Front search which overrules the browser search

Hi, Loving FrontApp and we have been using it for years. But the new search function (Control F) which overrules my browser search function is unfortunately not working properly. Please let us disable this search function and use the browser searc...
almost 2 years ago in Search 3 Backlog

Updating metadata in context links

Currently, the metadata for a context link is only updated when it is created ("encountered in a message or comment"). This means that dynamic data like order status, shipping ETAs, shipping status etc is likely to be out-dated and wrong. Having t...
almost 2 years ago in Developer Platform 1 Will not do