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Separate Internal Comments From Email Thread

We would like a view that separates the internal chat comments from the email threads, a view to partition the two separately. Right now we have chats between internal users intertwined within the email thread and it looks cumbersome. Our ag...
about 2 years ago in Comments / @ mentions 0 Backlog

"Send later and archive" option when replying to an email

No description provided
almost 3 years ago in Triage - get to inbox 0 0 Backlog

AI Conversation Data Extraction

Define one or multiple fields to be extracted when present from the body of an inbound message to be leveraged in workflows, dynamic objects, what have you.
over 1 year ago in AI / AI data extraction 0 Backlog

Disable hidden mailboxes sync to Front contacts or make it optional

If the mailbox is hidden from the Global address list, it will not show in Outlook's address book, and will not populate in the "To" field if you draft a new message. But despite the mailbox being hidden, if Outlook directory sync is enabled in F...
over 1 year ago in Contacts 0 Backlog

Keyboard shortcut: highlighting words

Just convenient.
about 2 years ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

Linking conversations shows up across all conversations

At the moment if we link conversation A with conversation B, we still need to link conversation B with conversation A to show the link. It would be great if linking would automatically show across all conversations rather than doing it twice for e...
over 1 year ago in Core Product Experience 0 Backlog

CSAT for phone calls

Integrated telephony voice surveys for CSAT.
9 months ago in Developer Platform / Insights 0 Backlog

Support for Embedded, tab-enabled Tables/Forms in Templates

Why Tables/Forms? Forms provide a more efficient method of entering structured data. Forms also reduce errors and encourage data consistency. Desirable Tables/Forms Features Inserting a Table, using the same style of 'Insert Table" interface found...
about 2 years ago in Message templates 0 Backlog

No default selection of send channel when creating draft

No description provided
about 2 years ago in Composer 0 Backlog

Send as a new conversation rule action

Instead of replying in the same thread, it can sometimes be beneficial to send it as a new conversation
over 4 years ago in "Create new conversation" actions 0 Backlog