All ideas
Sort by:
Trending
Status:
Showing 2074
1
VOTE
View previous and new ticket status in Analytics export
If I do a "Full events" export for a Workload report, for the "conversation_stage_update" event type it would be really helpful to see the previous conversation stage and the new conversation stage. This type of granular data would allow the team ...
0
Backlog
2
VOTE
[granularity] Customizable context for AI summaries
The ability to summarize multiple threads, since past conversations with a customer provide important context for the current one In short, if there was a way we could configure exactly what data is being fed into the context window, that would be...
0
Backlog
3
VOTE
Open Message in inbox if messaged received while sending and archiving
I have missed dozens of important messages because I hit "send and archive" and the client replys back while that is happening. The archive overrides it and I never see the new message until I get a reminder from client or I go looking for it.
0
Backlog
1
VOTE
2
VOTE
Separate KBs for different workspaces or teammate groups
We have several different departments using Front. Each department handles different things and may handle things differently than other departments. For instance, I lead the Contact Center WFM team and we have several procedures in place for how ...
0
Backlog
3
VOTE
3
VOTE
4
VOTE
5
VOTE
3
VOTE