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Chat CSAT: allow to proactively leave feedback

No description provided
about 3 years ago in CSAT / Live Chat 0 Backlog

Link to existing conversation by ID or search dialog

Currently, the only way to link existing conversations is with Mass linking (selecting multiple conversations in the conversation list). Linking existing conversations is impractical and difficult for users if the conversations do not already exis...
over 1 year ago in Linked conversations 0 Backlog

Being able to crop knowledge base cover image

Banner image on knowledge base is part of the KB branding. On every image tested, we struggled with the responsive to get what's important in the image. On attached files, you can have a look on the behavior
over 1 year ago in Knowledge Base 0 Backlog

Analytics on drafts

Number of drafts created by teammate, time in draft before sending etc.
over 4 years ago in New metrics 0 Backlog

Conversation-level exports

No description provided
over 4 years ago in Exports and API 0 Backlog

Make all new individual inboxes visible to analytics by default

No description provided
over 4 years ago in Analytics - Permissions / Insights 0 Backlog

Personalized Calendar Links

When sending a calendar link to a recipient, it would be nice (since this could be a 1 to 1 conversation) to personalize it so their name and email address are already populated, no need to send a generic 'link' where they then have to input their...
over 1 year ago in Schedule - manage your calendar 0 Backlog

Make UNC-Paths clickable

Make clickable links to UNC-paths, starting with \\ just like normal Website-Links \\myfileserver\folder1\folder2
over 1 year ago in Core Product Experience 0 Backlog

Easily view Knowledge Base drafts

It would be helpful to be able to see any KB drafts in one place, maybe a folder or a filter in the KB admin section.
over 1 year ago in Knowledge Base 0 Backlog

Ability to feature new articles on KB homepage

It would be great to be able to feature new articles on the KB while also having them nested within the correct section/category. We want to be able to highlight new features to customers and have them in the right spot for people to find.
over 1 year ago in Knowledge Base 0 Backlog