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Time Off Calendar

I'd like Team member Time Off to populate on the calendar. That way, when looking at the week and scheduling meetings/assigning projects, we can see whom will not be in office
over 1 year ago in Calendar View 1 Backlog

Add analytics metrics in the conversation API

Many customers ask for the full conversation in an analytics export. This is not possible as conversations can be very long, and the infrastructure cannot handle it. However, we could think about adding conversation-level metrics in the Get conver...
about 2 months ago in Exports and API 0 Backlog

Option to unsubscribe a teammate from an email conversation

Once a conversation is finished, I'd like the option to unsubscribe any teammate who was initially in the conversation. They have no need to see the rest of the emails that go back and forth and may waste time looking at responses that they are a ...
over 2 years ago in Core Product Experience 3 Backlog

Clear definition for Chat Section and Internal Comment

I wanted to share a usability concern regarding the layout of the Chat and Internal Comment boxes. Currently, the two fields are very similar in both appearance and placement, which increases the risk of accidentally sending internal comments to t...
about 2 months ago in Core Product Experience / Front Chat 0 Backlog

Search Function in Signatures

Please can the search algorithm in Signatures be less 'fuzzy' and actually return the results based on the criteria requested? We have a lot of signatures and it can be painful to scroll down a long list because the search function doesn't work as...
7 months ago in Signature management 2 Backlog

Custom metrics or formula fields in analytics

No description provided
3 months ago in Insights 0 Backlog

Configure the sidebar to show teammates who are "available"

Would help large teams be able to see exactly who is online, especially when the teams all have different starting times and work across the globe.
over 2 years ago in Core Product Experience 4 Backlog

Flag all rules and macros that break when deleting a resource (tag, teammate, etc.)

When deleting a resource like a teammate, tag, or inbox, Front should flag all the rules and macros currently using that resource so that admin can update these workflows accordingly.
8 months ago in Rule management 1 Backlog

have a take it button to assign in 1 click

Have the possibility to assign yourself on a conversation with one click
4 months ago in Core Product Experience 0 Backlog

Macros available in Company settings

Ability to create macros at the company level, allowing them to be deployed across multiple workspaces and initiated from individual inboxes.
about 1 year ago in Macros 0 Planned