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[channel] Support for Suggested Replies in Individual Inboxes

No description provided
10 months ago in AI suggested replies (auto draft) 0 Backlog

Display upcoming SLA breaches in the Live Dashboard

No description provided
about 1 year ago in Live dashboard 0 Backlog

Views by Account

As a user, I need the ability to create a view by account (or domain) so I can view all comms with a certain customer in one place - and save that view (running the same search over an over again is not sufficient)
2 months ago in Admin Experience / Views 0 Backlog

Analytics metrics for connectors

No description provided
2 months ago in New metrics 0 Backlog

Share conversation to another mailbox

It's not possible to share an existing conversation to another shared mailbox - you can only move it which is not always appropriate. For example the accounts mailbox might need to be included in a conversation about a payment for an order being h...
2 months ago in Core Product Experience 0 Backlog

Live dashboard - tag filter

Ability to filter by tag in the live dashboard
10 months ago in Live dashboard 0 Backlog

CSAT: hide comment

Hide comments from teammates (while still recording results).
almost 4 years ago in CSAT 1 Backlog

Load balancing checking rule conditions again before assigning

Load balancing rule conditions are checked when a conversation *enters* the queue, but not when Front tries to assign. Ex: - Rule says "when inbound, if in inbox A, then assign load balance" - Conversation comes in inbox A, no teammate capacity, g...
almost 4 years ago in Load balancing 1 Planned

Suggest users who I have interacted with the most in the participant menu

Suggestion for the participant list to show teammates that the user has interacted with the most (i.e. have added as a participant in other conversations), instead of what today's list is actually based which is who they have recently assigned oth...
over 2 years ago in Access - what's accessible or visible to whom in P3 0 Backlog

Moving conversations from shared inbox to private inboxes

Occassionally commercial level conversations get sent to our ops level shared inboxes. We would like the ability to be able to move them from the shared inbox to a personal inbox of the responsible party rather than keeping it in the shared inbox ...
about 2 years ago in Core Product Experience 0 Backlog