Hello, I would like Macros to be able to SEND a message to a customer. This would help me, in 1 clic, do the following actions :- send the message - set status to "waiting"- snooze for X days
Allow multiple periods of business hours in a single day
It would be great to be able to split business hours between morning and afternoon times to ensure SLAs and response times don't get impacted by team unavailability during lunch
As a user with lots of views, I would like to be able to nest/group views together and collapse groupings, so that my views are more manageable and easier to navigate.
PlascoID has requested an Oracle Netsuite integration, because this is where they document all their support ticket. For each conversation, they manually create a ticket in Oracle Netsuite, copy-pasting the content of emails and associating a stat...
