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Channel setting: reply-to header

Allow to set a value to the reply-to email header when creating a new email - at least when we create that email through api : https://www.getresponse.com/help/reply-to-field.html
about 1 year ago in Admin Experience / Core API 0 Backlog

Front Views 'Select all inboxes' option

Looking for the ability to select all inboxes when creating a view so that the view captures a single tag across all current inboxes and any future inboxes that I have in the future. Currently, I would have to scroll through and manually select al...
over 2 years ago in Views 0 Backlog

Rule description

Add a "description" field to rules to explain what they do, why they were created, who is responsible for their maintenance, etc.
about 3 years ago in Rule management 0 Backlog

Active Label sync with Gmail

The team has wanted to start trying to use some AI tools to start helping with their inboxes. One of those tools works in either Outlook or in Gmail. It creates Labels (in Gmail) then automatically sorts the emails based on the content and trainin...
7 months ago in Two-way sync 0 Backlog

[accuracy] Similar conversation based on a more specific entity (inquriy, ticket, order, shipment ...)

Situation: The current “similar conversation” feature in Front is based on semantic proximity. This approach can be inefficient, especially when users need to find conversations related to specific entities like a ticket number, order number, ship...
about 1 year ago in AI / AI similar conversations 0 Backlog

Ability to select which conversations they want to merge without having to have the conversations next to one another

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."
about 2 years ago in Merge / privacy leaks / threading 2 Already available

Custom fields for Channels

While custom fields are currently enabled on the Inbox level, having these fields enabled a step further on the Channel level – the actual email customers use for example – would allow you to dynamically insert phone numbers, names, and other impo...
over 2 years ago in Custom fields (smart rules) 0 Backlog

Update the content of message when forwarding, replying or sending to slack with rules

Would be useful to have just the important info that the next team needs based on the information the previous team has compiled.
over 1 year ago in Rule actions 0 Backlog

Initiate an email from a personal address in a shared inbox

I'd like to be able to start an email "in a shared mailbox" but sending from my personal email address/inbox so that any replies show up in the shared mailbox as open/assigned to me. Most of our users communicate with customers using their own ema...
about 2 years ago in Core Product Experience 0 Backlog

Allow scheduling links to show meetings more than 2 months in advance

No description provided
over 3 years ago in Scheduling Links 1 Backlog