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Save files to Google Drive

No description provided
over 4 years ago in Existing integrations 2 Backlog

TikTok channel integration

No description provided
about 4 years ago in New integration requests 5 Backlog

Support for multiple Frount accounts

I'd like to login to different Front accounts from within the apps (browser, native app and mobile). This way, when you're working for multiple companies using Front (or using the new 1-person personal plans), you would not need to switch between ...
about 1 year ago in Admin Experience 1 Backlog

Macros: [Archive for specific teammates] action

As a user, for the same reasons that Archiving and unsubscribing specific users in a rule is useful, I want to be able to do this for a Macro. For example, when moving a conversation from Inbox A to Inbox B. Even if some participants on the conver...
6 months ago in Macros 0 Backlog

Customize chatbot flow based on contact fields

We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...
over 2 years ago in Chatbots 0 Backlog

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
almost 2 years ago in Custom fields / Views 0 Backlog

msg file support

No description provided
over 4 years ago in Email channels 5 Backlog

Message level statusing for SLA rules

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.
over 2 years ago in SLA / Workflows 4 Backlog

Knowledge Base: Ability to configure visibility on article-level

Ability to make articles private, draft, or published.
about 2 years ago in Knowledge Base 0 Backlog

Restrict conversation actions for a specific inbox i.e. View-only inbox access

Today, teammates can be given different sets of conversation permissions (e.g. ability to send a reply) between different Workspaces. However, creating a dedicated Workspace just for this purpose can be over-the-top and have undesired side effects...
over 4 years ago in Conversation/inbox permissions 1 Backlog