ADD A NEW IDEA

All ideas

Showing 2086

Creat Draft Reply: Allow Attachments (Zapier)

An "Attachment" field added to the Create Draft Reply action in Zapier. Currently, users can attach files when using the Send Message action, but this functionality is missing from the Create Draft Reply action. An example use case for this is: &g...
23 days ago in Existing integrations 0 Backlog

Admin Notifications for Audit Log Events

Extend the Audit Log to allow admins to subscribe to real-time notifications for critical events. When a high-impact setting is changed (e.g., enabling permanent data deletion), admins should receive an email and/or in-app alert.
about 2 months ago in Admin audit trail 0 Backlog

Ability to add / install custom fonts

Please add the ability to add / install custom fonts in order to support corporate branding, specific design/format needs, and more.
over 2 years ago in Core Product Experience 6 Backlog

Sort conversations list by sender

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.
over 2 years ago in P2 display - conversation list 2 Backlog

More granular selection of current and previous period in Analytics

More relative date options for analytics "current month to date" etc. and ability to toggle to include/exclude weekends in analytics. This is especially relevant for "compare to previous period" as this is functionally useless today if selecting a...
over 2 years ago in Investigation features 0 Backlog

Rule action to 'close conversation'

Hello, I was testing the 'close conversation' functionality and it can be usefull although we would like to check if we can automate this. The idea is to close a conversation after we have send the CSAT email to the user.
4 months ago in Core Product Experience / Rule actions 0 Backlog

Option to have view number counter display all conversations (instead of just open conversations)

It would be amazing if there were a way to (when we're setting up a new Public Tag/Custom View/View) to have the number counter show all conversations with that tag, not just open ones. We are starting to heavily use public tags/custom views a way...
over 2 years ago in Counters 2 Backlog

"Vacation responder" for internal @mentions in comments

When I'm out of office for an extended time I set a vacation responder for emails. It would be helpful to enable the same thing for cases where a teammate @mentions me in an internal comment. Having a "comment vacation responser" could allow the s...
over 2 years ago in Core Product Experience 1 Backlog

Ability to propose a new time & accept/decline proposed times for a calendar event

No description provided
over 4 years ago in Managing/Updating Events 1 Backlog

Notify me when and why my Front webhood gets disabled

Our webhook has been disabled twice now and we have no idea why. We've had two engineers go thru all our webhook logic to make sure we're returning the correct response. This goes down and we often don't notice for a few days, and our data gets ou...
9 months ago in Developer Platform 0 Backlog