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(Front desktop) Pull search results into a new window

On the macOS desktop app, I can double-click an email chain in my inbox to pop it out into its own window. I'd like to be able to do this with search results. Sometimes I search but am still sorting through the results when I need to go back to th...
about 1 year ago in Core Product Experience / Search 0 Backlog

Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.
about 3 years ago in Live Chat 0 Backlog

Front Chat: Control when a welcome message is sent to user (like every time a visitor visits a page)

No description provided
about 4 years ago in Live Chat 0 Backlog

Indicate if an email invitation has been forwarded

No description provided
about 3 years ago in Attendee management / Managing/Updating Events 0 Backlog

Keyboard shortcut: reset style / format

keyboard shortcut to remove text formatting
about 3 years ago in Composer / Keyboard shortcuts 0 Backlog

Set default Knowledge base for p4

Currenty when a user opens the p4 KB side bar it shows the first knowlege base aviable. Users manually have to select which one they are viewing.
about 1 year ago in Knowledge Base 0 Backlog

More customizable desktop app

"I wish we could customize the desktop app view more than the two options currently available (default and compact)"
about 2 years ago in Desktop 0 Backlog

Ability to generate contact lists dynamically based on custom fields

Instead of having static contact lists, they should be dynamically updated based on contact lists. This will ensure that the right people are getting emailed every time without having to remember to manually update organizational changes. For exam...
about 2 years ago in Contacts / Custom fields 0 Backlog

Attach from Front – ability to attach any email or document from anywhere in Front directly in the composer

When composing an email, attaching from anywhere in Front would be useful so that users can query across emails and attachments. Customers are often referencing things in other conversations.
about 2 years ago in Compose - write efficiently with quality 0 Backlog

To: email address to default to most used in Search

In the To: section when I start typing "dispatch" I want the first dispatch email that shows up to be dispatch@company.com, it doesn't even show up when I type "disp" I'm required to type "dispatch@co" to get it to appear. .
about 1 year ago in Contacts / Search 0 Backlog