All ideas

As a manager, I want to be able to filter the Live Dashboard by Teammate to see how many conversations are Open and Waiting. Right now, I can only see #Open in the Assigned teammates table, but I'm unable to determine whether or not that includes ...

Make sure admins can set up their instance properly, including teammate configuration, before sending out invitation notification.

Also: notes without a conversation

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.

More relative date options for analytics "current month to date" etc. and ability to toggle to include/exclude weekends in analytics. This is especially relevant for "compare to previous period" as this is functionally useless today if selecting a...

As a team leader, I want to be able to ensure my team follows our correct operating procedure. With that, there's a need to have more control over the visual interface that agents work out of. I'd want to be able to add comments with HTML to show ...

Choose whether a metric breakdown should be represented as a table or a diagram. In the case of a diagram, choose the type of diagram.

Please add the ability to add / install custom fonts in order to support corporate branding, specific design/format needs, and more.

Have the possibility to assign yourself on a conversation with one click