ADD A NEW IDEA

All ideas

Showing 2074

Display more "oldest conversations" in the Live Dashboard

No description provided
9 months ago in Insights / Live dashboard 0 Backlog

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?
over 2 years ago in Attachments / Existing integrations 0 Backlog

Reply as a new conversation

Similar to forward as a new conversation, but with the same recipients.
over 2 years ago in Compose - write efficiently with quality 3 Backlog

ATP for attachments

Should support Dynamic Delivery
over 4 years ago in Email channels 0 Backlog

"Update message subject" rule action

Today you can "update conversation subject" in Front. It's great for internal visibility, but does not change the message subject.By being able to change the message subject you use when replying to a message you could for instance if the inbound ...
almost 2 years ago in Rule actions 0 Backlog

[measure] See how many "AI Compose" requests someone has made per day

Under AI Compose and it says that each teammate is limited to 200 requests per day. It would be good to have a way for the teammate to see how many requests they’ve made in a day. That way they can be responsible for keeping an eye on that to make...
5 months ago in AI / AI tracking / Insights 0 Backlog

Add updated_at to list conversations API endpoint

List coversations endpoint is ordered by that field, but the field is not exposed
almost 2 years ago in Core API 1 Backlog

Knowledge base: put title of article in url (instead of article id number)

For SEO and UX purposes put the title of article in the URL. For instance: https://help.front.com/en/articles/getting-started-with-knowledge-base instead of https://help.front.com/en/articles/2564
almost 2 years ago in Knowledge Base 0 Backlog

[context] AI summarize available in discussions

This would be incredibly beneficial to summarize the content of a discussion. I work within a multi-lingual team so it would also be great to summarize and translate a conversation as the current "Summarize with AI" does with email threads
over 2 years ago in AI / AI summary 0 Backlog

Allow users to set primary email/phone number for contacts

When a contact has multiple emails (or phone numbers), being able to indicate the primary email/phone.
over 2 years ago in Contact data model 1 Backlog