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Return search suggestion matching exactly query when quotation "" are used

Typing "fee" in the search bar should return only or at least at the top, suggestions for "fee" and not more like "feedback". Should be the case for tags at least.
over 1 year ago in Suggestions 0 Backlog

Ability to recover deleted KB Articles

Customers can spend a lot of time putting together KB articles. Deletions can always happen by accident and right now we do not offer a method for easy recovery. It would be nice if customers had a grace period where they could reverse any deletio...
over 1 year ago in Knowledge Base 0 Backlog

Labels for phone numbers and field to enter extension

Need ability to label phone numbers. Ex. "main", "direct"... Also need ability to enter in phone extensions.
over 2 years ago in Contacts 0 Backlog

Totango integration

No description provided
over 3 years ago in New integration requests 0 Backlog

Delete internal comments via Core API

Internal comments can be added, but currently cannot be deleted via the Core API.
10 months ago in Core API 0 Backlog

Chatbot does not recognize line breaks upon receipt

Front's chatbot does not recognize line breaks. This means that requests group into large blocks of text that can be difficult to decipher - and lead to errors. It also differs from how the customer intended to submit their request (since line bre...
over 1 year ago in Chatbots 0 Backlog

Pin or unpin comment via API

No description provided
over 3 years ago in Resources 0 Backlog

Jira - customize status changes and their impact on conversations

No description provided
over 3 years ago in Existing integrations 2 Backlog

Ability to summarize conversation threads

Display a summary of the conversation at the end of a thread
over 2 years ago in P3 display 0 Backlog

Co-owning scheduling links

I would like to share ownership of the scheduling links with other team members for when I am out of the office or need a team member to manage to scheduling link.
10 months ago in Schedule - manage your calendar 0 Backlog