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Knowledge Base

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A Knowledge Base SDK / search API on Knowledge Base

There's no Knowledge Base SDK, and some customers want to have the ability to have a kb article search in their own application too; index their content in their own app, including Front Knowledge Base articles. In order to do this, there needs to...
2 months ago in Developer Platform / Knowledge Base 0 Backlog

Knowledge Base: Set up approval workflows

Ability to set up an approval workflow so that certain teammates can approve an article before it is allowed to be published
8 months ago in Knowledge Base 0 Backlog

Knowledge Base: Send alerts to team when an article is updated

Must be able to have an easy way to notify the team of changes.
8 months ago in Knowledge Base 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
9 months ago in AI / Knowledge Base 0 Backlog

AI composer functionality for drafting KB articles

No description provided
4 months ago in AI / Knowledge Base 0 Backlog

Knowledge Base Formatting

When editing the table, you always need to click on the table icon at the bottom, cannot do it when the cursor is in the table Tried erasing a bullet under a table and it would erase the table but leave the bullet. No Undo buttons while editing/dr...
8 months ago in Knowledge Base 0 Backlog

Tango workflows integration for Knowledge Base

Tango makes it insanely easy to create interactive walkthroughs in seconds. Using it to create SOP walkthroughs of daily tasks on the computer to make it easy for anyone to just jump in and easily figure anything out. It already integrates with ot...
7 months ago in Knowledge Base / New integration requests 2 Backlog

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
3 months ago in Chatbots / Knowledge Base 1 Backlog

Knowledge Base: Ability to configure visibility on article-level

Ability to make articles private, draft, or published.
8 months ago in Knowledge Base 0 Backlog

Knowledge Base Importer for Confluence

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.
4 months ago in Knowledge Base 0 Backlog