Knowledge Base usability & formatting improvements
When voting, please specify which one(s) of the below is the most important for you. Thanks Drag & drop article reordering Ability to add more than one image per line in knowledge base for better readability When editing the table, you always ...
Option to display Knowledge Base widget (without live chat) during offline hours
Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...
Tango makes it insanely easy to create interactive walkthroughs in seconds. Using it to create SOP walkthroughs of daily tasks on the computer to make it easy for anyone to just jump in and easily figure anything out. It already integrates with ot...
[Import] Adding Helpcenter.io as a supported knowledge base for Importing Articles
We're migrating from helpcenter.io and I love the migration and import features but since helpcenter.io is not supported it's going to make it a much more manual process.
Knowledge base: add option to show "similar articles" or "related articles" on the side of an article
Have the option to show "similar articles" (in the same sub-category) or "related articles" on the left side of the article instead of the outline of the article.