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Knowledge Base

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Custom Javascript / CSS Styling for knowledge base

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.
6 months ago in Knowledge Base 0 Backlog

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
about 2 months ago in Chatbots / Knowledge Base 1 Backlog

Ability to add an assignee/owner for knowledge base articles

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)
7 months ago in Knowledge Base 0 Backlog

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
6 months ago in Knowledge Base 2 Backlog

Knowledge Base: Send alerts to team when an article is updated

Must be able to have an easy way to notify the team of changes.
7 months ago in Knowledge Base 0 Backlog

AI composer functionality for drafting KB articles

No description provided
2 months ago in AI / Knowledge Base 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
7 months ago in AI / Knowledge Base 0 Backlog

Knowledge Base: Set up approval workflows

Ability to set up an approval workflow so that certain teammates can approve an article before it is allowed to be published
7 months ago in Knowledge Base 0 Backlog

Knowledge Base Importer for Confluence

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.
2 months ago in Knowledge Base 0 Backlog

Tango workflows integration for Knowledge Base

Tango makes it insanely easy to create interactive walkthroughs in seconds. Using it to create SOP walkthroughs of daily tasks on the computer to make it easy for anyone to just jump in and easily figure anything out. It already integrates with ot...
5 months ago in Knowledge Base / New integration requests 2 Backlog