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Knowledge Base

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A Knowledge Base SDK / search API on Knowledge Base

There's no Knowledge Base SDK, and some customers want to have the ability to have a kb article search in their own application too; index their content in their own app, including Front Knowledge Base articles. In order to do this, there needs to...
29 days ago in Developer Platform / Knowledge Base 0 Backlog

Gate/restrict knowledge base visibility by internal teammate groups

The ability to restrict access to view KB content by certain teams or user groups in Front.
7 months ago in Knowledge Base 1 Backlog

Knowledge base article export

Ability to export knowledge base articles
7 months ago in Knowledge Base 1 Backlog

Internal knowledge base access for non-Front employees

Not all employees have a full Front license. Allow these employees a way to access internal Front knowledge base, perhaps with an add-on license just for KB since they don't need nay other Front access.
7 months ago in Knowledge Base 0 Backlog

Knowledge Base: More customization options

Today, knowledge base allows for basic customizations of the website. What are additional customization options that are important to your company? [Please leave comment below] adjust grid layout / density of categories drag & drop article reo...
7 months ago in Knowledge Base 2 Backlog

Ability to collaborate on and review Knowledge base articles with teammates

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts
7 months ago in Knowledge Base 0 Backlog

Option to display Knowledge Base widget (without live chat) during offline hours

Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...
2 months ago in Knowledge Base / Live Chat 0 Backlog

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
7 months ago in Knowledge Base 0 Already available

List KB redirects in order of most recently updated

Current list of Redirects lists the redirects in a really strange order, it makes them hard to find. Please list them in order of most recently updated/created
16 days ago in Knowledge Base 0 Backlog

Better search/filter/organization for Knowledge Base redirects

Would be helpful to be able to search redirects by the original or new destination slug to better understand what redirects exist. Better organization and filtering for different views.
16 days ago in Knowledge Base 0 Backlog