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Knowledge Base

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Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
16 days ago in Knowledge Base 0 Backlog

Ability to add an assignee/owner for knowledge base articles

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)
about 2 months ago in Knowledge Base 0 Backlog

Gate/restrict knowledge base visibility by internal teammate groups

The ability to restrict access to view KB content by certain teams or user groups in Front.
2 months ago in Knowledge Base 0 Backlog

Internal knowledge base access for non-Front employees

Not all employees have a full Front license. Allow these employees a way to access internal Front knowledge base, perhaps with an add-on license just for KB since they don't need nay other Front access.
about 2 months ago in Knowledge Base 0 Backlog

Knowledge Base: More customization options

Today, knowledge base allows for basic customizations of the website. What are additional customization options that are important to your company? [Please leave comment below] adjust grid layout / density of categories drag & drop article reo...
about 2 months ago in Knowledge Base 2 Backlog

Ability to collaborate on and review Knowledge base articles with teammates

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts
about 2 months ago in Knowledge Base 0 Backlog

Knowledge Base: Send alerts to team when an article is updated

Must be able to have an easy way to notify the team of changes.
about 2 months ago in Knowledge Base 0 Backlog

SEO support for knowledge base

Please comment what sorts of search engine optimization support you are interested in when voting.
15 days ago in Knowledge Base 0 Backlog

Tagline description for knowledge base article

Some KBs (i.e. Intercom) offer a tagline that users can add under a title. This is what shows up as the 1-line preview when scrolling through a list on the help center. Today, Front just shows a preview of the article content that gets cut off.
15 days ago in Knowledge Base 0 Backlog

Tango workflows integration for Knowledge Base

Tango makes it insanely easy to create interactive walkthroughs in seconds. Using it to create SOP walkthroughs of daily tasks on the computer to make it easy for anyone to just jump in and easily figure anything out. It already integrates with ot...
9 days ago in Knowledge Base / New integration requests 0 Backlog