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Knowledge Base

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Configure redirection link on company logo for knowledge base

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.
about 1 year ago in Knowledge Base 0 Backlog

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
over 1 year ago in Knowledge Base 0 Already available

Ability to add an assignee/owner for knowledge base articles

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)
over 1 year ago in Knowledge Base 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
over 1 year ago in AI / AI knowledge / Knowledge Base 0 Backlog

SSO for Gated Knowledge Base

Customer wants to utilize Gated KB for internal employees that are not Front users. SSO makes this much easier to maintain.
5 months ago in Knowledge Base 0

Knowledge Base: Send alerts to team when an article is updated

Must be able to have an easy way to notify the team of changes.
over 1 year ago in Knowledge Base 0 Backlog

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
about 1 year ago in Chatbots / Knowledge Base 1 Backlog

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
over 1 year ago in Knowledge Base 3 Already available

Knowledge Base: Set up approval workflows

Ability to set up an approval workflow so that certain teammates can approve an article before it is allowed to be published
over 1 year ago in Knowledge Base 0 Backlog

Option to display Knowledge Base widget (without live chat) during offline hours

Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...
about 1 year ago in Knowledge Base / Live Chat 0 Planned