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Knowledge Base

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Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
4 months ago in Chatbots / Knowledge Base 1 Backlog

Ability to collaborate on and review Knowledge base articles with teammates

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts
10 months ago in Knowledge Base 0 Backlog

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
10 months ago in Knowledge Base 0 Already available

Multi select Knowledge Base articles

there’s no multi-select or select-all for moving content around - has to be done 1 by 1, which is inefficient
2 months ago in Knowledge Base 0 Backlog

Custom Javascript / CSS Styling for knowledge base

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.
9 months ago in Knowledge Base 0 Backlog

Ability to add an assignee/owner for knowledge base articles

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)
10 months ago in Knowledge Base 0 Backlog

Option to display Knowledge Base widget (without live chat) during offline hours

Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...
5 months ago in Knowledge Base / Live Chat 0 Planned

Knowledge Base usability & formatting improvements

When voting, please specify which one(s) of the below is the most important for you. Thanks Drag & drop article reordering Ability to add more than one image per line in knowledge base for better readability When editing the table, you always ...
10 months ago in Knowledge Base 1 Backlog

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
9 months ago in Knowledge Base 3 Already available

Knowledge Base: Set up approval workflows

Ability to set up an approval workflow so that certain teammates can approve an article before it is allowed to be published
10 months ago in Knowledge Base 0 Backlog