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Display online status of chat agents in chat widget

Ability to show chat visitors which support agents are currently online and also the average response time like Intercom does. Would also be helpful to display a message "The team will reply in [xx] hours" if no one is online.
almost 2 years ago in Live Chat 0 Backlog

More text options for AI Compose (continue writing, explain, summarize, generate actions items...)

Our team loves the new compose with ai tool. It would be awesome to also have the following options within the compose with ai tool so our team can be more effective when communicating with in front. Se images from another platform that has these ...
12 months ago in AI / AI compose / Compose - write efficiently with quality 0 Backlog

Allow delegates for managing calendar

No description provided
over 4 years ago in Managing/Updating Events 0 Backlog

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
over 1 year ago in Breakdowns and totals / Conversation Stages 0 Backlog

Support for 2048-bit keys for DKIM configuration

DomainKeys Identified Mail (DKIM) is a cryptographic technology that uses a public key and a private key to verify that the sender of the email is responsible for the corresponding domain. DKIM is a way for valid email senders to prove themselves ...
almost 2 years ago in Systems 0 Backlog

Tag creation on mobile

In the phones app, it would be nice to be able to create a new tag while on the road.
almost 2 years ago in Mobile 0 Backlog

Keyboard shortcut: quote / unquote selected text

Add shortcut for quote selected text
almost 2 years ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

Prevent teammate's manually merging conversations

Restrict certain teammates from merging together conversations, to prevent the feature being mis-used.
over 3 years ago in Conversation/inbox permissions 2 Backlog

[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
12 months ago in AI suggested replies (auto draft) 2 Will not do

Support alt-text in KB articles (accessibility)

Need alt-text for accessibility and in case in-line images do not display.
over 1 year ago in Knowledge Base 1 Backlog