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Internal knowledge base access for non-Front employees

Not all employees have a full Front license. Allow these employees a way to access internal Front knowledge base, perhaps with an add-on license just for KB since they don't need nay other Front access.
4 months ago in Knowledge Base 0 Backlog

Google Chat integration

A p4 integration or channel integration with Google Chat so I can communicate with non Front teammates from within Front itself.
10 months ago in New integration requests / Plugins 0 Backlog

Ability to preview attachments

Ability to preview attachments in an email without downloading.
about 1 year ago in Core Product Experience 1 Backlog

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
3 months ago in Insights / Workflows 0 Backlog

Warn users when emailing outside of domain

Have a warning banner appear alerting sender from sending a message when emailing an external email domain. Much like this gmail functionality: https://support.google.com/a/answer/7380041?hl=en
3 months ago in Compliance & security / Core Product Experience 0 Backlog

AI Summarize in different languages

AI Summarize currently only works with English; we should also allow for other languages.
8 months ago in AI 0 Backlog

Custom Javascript / CSS Styling for knowledge base

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.
3 months ago in Knowledge Base 0 Backlog

Knowledge Base: More customization options

Today, knowledge base allows for basic customizations of the website. What are additional customization options that are important to your company? [Please leave comment below] adjust grid layout / density of categories drag & drop article reo...
5 months ago in Knowledge Base 2 Backlog

Ability to collaborate on and review Knowledge base articles with teammates

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts
5 months ago in Knowledge Base 0 Backlog

Don't count throttled API calls against API rate limit

It seems to me like counting throttled API calls against our API call limit is punitive and the root cause for these snowballing outages. This is compounded by the fact that we are relying on Zapier for these api calls and can't finely control the...
about 1 month ago in Core API 0 Backlog