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Opening Links from Knowledge Base in New Tab

When we click on posted links in our Knowledge Base they open up in the same browser page. This is not very convenient and we find that having links open in a new tab helps with the flow of information search. Could this please be amended in the b...

about 1 year ago in Knowledge Base 0 Backlog

5 VOTE

Snooze for x working days

I would like to see the option to set custom snooze times to X working days. I very rarely work weekends, so if I want to snooze an email on a Friday for two days, I want to use working days, so that the snooze is set for Tuesday the following wee...

10 months ago in Snooze 1 Backlog

22 VOTE

Virtru encryption integration

over 3 years ago in New integration requests 0 Backlog

9 VOTE

ON/OFF toggle for Front Chat widget

Only having the option to select offline hours for live chat creates a myriad of support problems for small teams juggling multiple jobs and the ability to simply turn it on/off with a single click would significantly improve the functionality.

over 1 year ago in Live Chat 1 Backlog

21 VOTE

Notion integration

No description provided

over 3 years ago in New integration requests 1 Backlog

10 VOTE

Team Chat Box

A team chat box similar to Microsoft teams that would enable team members or groups to chat with each other instead of having to start a discussion. Discussions are too formal and have to be continually archived to be removed from the inbox. They ...

over 1 year ago in Core Product Experience 1 Backlog

6 VOTE

Make it easier to create drafts for chatbots

It's hard to create drafts of chatbots / test chatbots now because every chatbot is tied to a channel. What I'd like to accomplish is to create a draft chatbot and make changes to it without having to have it connected to a specific channel. Curre...

about 1 year ago in Chatbots 0 Backlog

1 VOTE

Exclude own domain / account from reports

In certain reports - especially the CSAT report - the "internal" account is counted in the same metrics as customers in the Accounts Table. It would be great to exclude them.

2 months ago in Insights 0 Backlog

1 VOTE

Default workspace for Analytics

Allow to set a default workspace on which Analytics loads. Avoids loading a workspace with lots of data, during which it's not possible to switch to desired workspace.

2 months ago in Insights 0 Backlog

1 VOTE

Block access to performance data of agents

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.

2 months ago in Insights 0 Backlog

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