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    Rule trigger: when emoji is added to message

    I'd like to trigger a rule when an emoji is added to the conversation. In the specific use case I have in mind, we want to loop our support team into only certain conversations that are happening in our Slack Connect channels, which are integrated...
    29 days ago in Existing integrations / Rule trigger 0 Backlog

    Block ability to delegate inbox

    This is doable in Outlook, as we can't allow users to share their inbox with other team members. The ability to block "delegation" permissions would allow us to maintain this security posture.
    29 days ago in Admin Experience 0 Backlog

    Enable/disable Macros

    Rules have the option to be enabled or disabled. having this Feature in Macros, allows me to start building exactly how I need it. Save, and come back to finish up the macro. Or test variations of the same macro to see which gives us best results.
    about 1 month ago in Workflows 1 Backlog

    "Move to inbox" action: do not auto-archive personal copies for participants

    Stop auto-archiving personal copies for teammates who are Participants when the conversation is moved from an individual's inbox to a shared inbox via the 'move to inbox' rule.
    about 1 month ago in Workflows 0 Backlog

    Preview automatically collected inputs in macros (for Connectors)

    Ability to preview automatically collected information (via rules or AI extraction) before a macro submits data to a third-party system via a connector. This preview step would allow users to correct any inaccurate or unexpected information prior ...
    about 1 month ago in Developer Platform / Dynamic objects / Macros 0 Backlog

    Sequence: cc more than one recipient, send from more than one cc

    Rather than send each person a separate email, it would be great if we could separate by comma in the csv and have the sequence go to multiple recipients. Also, cc'ing more than one person in the To/From/Cc/Bcc fields.
    about 1 month ago in Outbound/Sequences 0 Backlog

    Trigger based on Teammate notification

    Please consider adding a trigger for "being notified" (especially triggered by another rule). This would be incredibly powerful for daisy-chaining workflows. e.g., trigger rule when I have been notified by another rule. Use case: when an email is ...
    about 1 month ago in Rule trigger 0 Backlog

    Allow for Contact and Contact List Restriction for IdP-Managed Teammate Groups via the API

    If a teammate group's membership is managed by an IdP (Entra, Okta, etc.), the teammate group cannot be edited in Front via the API. This behavior prevents Admin from controlling a teammate group's contacts and contact list access. To control the ...
    about 1 month ago in Teammate Groups 0 Backlog

    Ability to test all new rules created

    We need the possibility to test all rules not only some to make sure it is working as expected.
    about 2 months ago in Workflows 0 Backlog

    Staffing goals: set goals at the hour level

    Adding FT requirements per hour would provide visibility on how many people you need at different times of the day.
    about 2 months ago in Workforce management 0 Backlog