Add a new custom field type: Link. It is a clickable text with a URL. Customers using dynamic objects asked for it and it can also be used for other objects like contacts and accounts.
The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.
Today we can only insert message template variables in the body. The goal here is to be able to use variables in the subject field (optional field) of message templates.
The ability to view & search within all rules that a company has
Giving admins the ability to have a top-down view of all rules that their company has. Would allow admins to search for specific rules based on their conditions.
New [Is out-of-office] Teammate property for Dynamic Variables
Have a new [Is out-of-office] Teammate property to use in Dynamic Variables, in addition to [Is available] which returns false whether the status is Busy or Out-of-office.
Prevent users from sending messages with shared channels
Admins may want teammates using an inbox to only send messages with their own individual channel. This could be because they want a consistent customer experience or in some cases to avoid sending an email to customer A from the customer_b@mycompa...
Select channel when replying or forwarding with rules
Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels.