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Historical import for Instagram DMs

The Instagram DM integration would be much more useful if it would import old conversations. This would be useful especially when onboarding onto Front, as the previous context for a conversation is often important to understanding the customer's ...
11 months ago in Existing integrations 0 Backlog

Send as a new conversation rule action

Instead of replying in the same thread, it can sometimes be beneficial to send it as a new conversation
over 3 years ago in "Create new conversation" actions 0 Backlog

Make "Expand All" to be a top-level action in the toolbar instead of nested in the actions menu

Having this button visible on the toolbar at all times would make it more discoverable and memorable for less savvy users.
almost 2 years ago in Core Product Experience 0 Backlog

Make read status more granular: on a message basis rather than conversation level

Currently, viewing a conversation marks the whole thing as being read, even if you didn't scroll up to see all the messages in the convo. This confuses some users when they read the most recent message in a long conversation, and the next time the...
almost 2 years ago in Core Product Experience 0 Backlog

Click to call numbers on mobile

The ability to click a phone number in the mobile app, Android or IOS, that opens the phone app to dial the number.
over 3 years ago in Mobile 0 Backlog

Preference for Assignee Title in Sender Line

After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...
almost 2 years ago in Assign / Assigning 0 Backlog

Dynamic Objects: Extract text from the linked external URL/website for the title of the dynamic object

Dynamic objects are great, but it would be AMAZING if it were possible to have dynamic objects have a dynamic variable option to pull text from the linked external URL/website as the title of the dynamic variable. Currently, for URLs, we can use t...
11 months ago in Dynamic objects 3 Backlog

View for Tags that would include Archived Emails

We use tags to track certain items that need to be paid out on a monthly basis. It would be very helpful to have a view of these tagged emails that have been archived so we could have them all in one place without them having to be Open.
almost 2 years ago in Core Product Experience 0 Backlog

Flag to control draft window is active

Currently, using Front-SDK, the behavior of createDraft() creates the draft and put the draft in an active pop-up window. However, if calling the functionality via Front CORE API (draft), the draft is only available on the end-user draft inbox. It...
11 months ago in Core API 0 Backlog

Be able to set the "time passed since trigger" in a rule by days instead of only hours or minutes

I'd like to be able to automatically follow up with my customers shorly before their quote expires. Our quotes are vaild for 60 days so the current set up of following up withing hours isn't useful for me
almost 2 years ago in Rule conditions 0 Backlog