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Skip a rule if the activity (trigger) is API-created rather than human created

As an Admin, I want the ability to add a rule condition that stops a rule from running if it's triggered by an API rather than human creation.
almost 2 years ago in Workflows 0 Backlog

Display available teammates in Chat Widget

When a site visitor opens the chat widget, display the avatars of the available teammates assigned to the chat channel. As an example, there may be 4 or 5 teammates that handle chat messages from one client. When that client opens the chat widget,...
11 months ago in Front Chat / Live Chat 0 Backlog

Allow users to opt-in to contacts auto-complete in the composer

The auto-complete feature is convenient but causes some problems for our team. I'm recommending that we allow users to toggle Auto-Complete on or off. Especially after syncing contacts with CRM, there are far too many email address recommendations...
11 months ago in Contacts / Other (Contacts) 0 Backlog

Display email count for partially delegated inbox(es)

Currently, there is no email counter for delegated inboxes.I am proposing that delegated inbox should have counters, just like all other inboxes. Just like in any other inbox, email count is necessary (and expected) so you can know when you have n...
11 months ago in P1 navigation - left pane 0 Backlog

Salesforce Admin - Update Configuration for Teammate Groups

Basically an addition to the 'Save for all' button on the admin view for the SFDC plugin that would allow you to save for a specific team, or teammate Group https://help.front.com/t/q529hj/how-to-enable-and-use-the-salesforce-integration#customizi...
almost 2 years ago in Existing integrations 0 Backlog

Make pasting options available

When pasting, the options for how to paste should be visible as a popup (default, with or without formatting, etc.)
almost 2 years ago in Compose - write efficiently with quality 0 Backlog

Automatically switch signatures based on tags

We think this would be a nice feature: being able to automatically switch signatures based on tags. So, if a conversation has tag A, use signature X. This could even simply work with the existing rules feature. The signatures could be added to the...
almost 2 years ago in Core Product Experience 0 Backlog

Show 1st messages in the thread

Same way that currently there is a button to scroll down to the most recent conversation, I would like to have a button to scroll up to the 1st conversation in the thread.
11 months ago in P3 display 0 Backlog

be able to drag events in the monthly calender view

Please enable the calender events to be dragged withing the monthly calander view. Lot of times appoints are moved from 1 week to aother. It will be very easy and fast versus going into each even and changing the date. I only use the monthly view ...
11 months ago in Schedule - manage your calendar 0 Backlog

Allow custom description text on contact us form

Customers may want to add customizations to their form on their KB contact us button depending on the use case.
11 months ago in Knowledge Base 0 Backlog