ADD A NEW IDEA

All ideas

Showing 1696

Adding Plato to CRM Applications/Integration

Add https://platomedical.com/ to list of apps and integrations.
11 months ago in Developer Platform 0 Backlog

Improve UI to manage multiple channels in Inboxes

Each individual team could be working with upwards of 50 customers, so when we are looking to link each client email domain to one shared inbox, the current UI makes it very difficult to manage and review. Similarly for setting Rules, there is no ...
11 months ago in Core Product Experience / Workflows 0 Backlog

Custom Variable for Template

It'd be great if we could add a blank field as a variable for the user to fill in, instead of a pre-generated field. This is something Yesware and Zendesk have
almost 2 years ago in Core Product Experience 0 Backlog

Ask where to save each file before downloading

Hi, I think it would be nice to have the option to be asked where each file will be saved before downloading, like google chrome does.
almost 2 years ago in Other (CPX) 0 Backlog

Expose Conversation Seen information for teammates via the API

Would like the addition of an API endpoint for Conversation/Message opened. This datetime is briefly referenced in the Analytics Report for Handle Time. This would be useful, in at least one way, for capacity analysis by measuring how much time a ...
almost 2 years ago in Developer Platform 0 Backlog

Remove Twitter and Twitter DM as a default field for a Contact

Twitter is pretty much a redundant platform and these default fields for a Contact are unnecessary clutter for the vast majority of Contacts.
almost 2 years ago in Contacts 0 Backlog

Tag individual messages within an SMS thread

Add a tag to an individual message within an SMS thread
11 months ago in SMS 0 Backlog

ontimesuite.com calendar integration

Integrating calendar with one time suite
11 months ago in Calendar - other 0 Backlog

Suggest "@" value based on the users' workspace

We have been running into assignation problems recently, since we have homonyms between our usernames. People are used to "@" quickly in order to be efficient, however they sometimes do not look closely enough, and click "Enter" on the first sugge...
11 months ago in Comments / @ mentions 0 Backlog

Microsoft Bookings integration

Would allow teams to use Microsoft Bookings within Front.
almost 2 years ago in New integration requests 0 Backlog