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Start Conversations as Comments

It would be helpful to be able to start a new conversation as just a comment regarding a contact without it having to start as an email. For example - an internal meeting is held where specific to-dos regarding a customer are identified. It would ...
over 1 year ago in Collaborate - work together seamlessly 0 Backlog

Being able to crop knowledge base cover image

Banner image on knowledge base is part of the KB branding. On every image tested, we struggled with the responsive to get what's important in the image. On attached files, you can have a look on the behavior
10 months ago in Knowledge Base 0 Backlog

Support Messaging Services SID for mesages sent via Twilio

We are not currently able to set a messageId when sending messages via a Twilio channel. As described below, without using a messageServiceId this will result in message blocking by Twilio. I suspect this may be something that should be implemente...
over 1 year ago in Twilio 0 Backlog

Export Contacts - Send Email with Link to Download

I am requesting an email with a link to download my export. Reason: i have a lot of contacts and the export takes several hours, if I refresh the page, close the page by accident or forget the export and go back to the contacts page my export is n...
over 1 year ago in Export 0 Backlog

Instagram channel — support group DMs

No description provided
over 1 year ago in Existing integrations 0 Backlog

Improvements to subject line handling in message templates

No description provided
over 2 years ago in Message templates 1 Backlog

Ability to remove shared drafts from my view

No description provided
over 2 years ago in Shared drafts 1 Backlog

Starred folder should have a counter

Today, the Starred folder does not have a count next to it. Suggestion to treat this folder like others in the sidebar and have a counter.
over 1 year ago in P1 navigation - left pane 0 Backlog

Include attachments in message templates

No description provided
over 3 years ago in Message templates 0 Backlog

Keyboard shortcut: unsubscribe from mailing list

No description provided
over 3 years ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog