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For auto-replies sent by rules in Front Chat, in the chat widget the sender should be the team name & icon instead of the inbox name
Currently it is being sent as the internal inbox name, which is problematic because: 1. Channel names are not used for internal purposes, except for setting up a chatbot, which means we can name them anything we want. 2. Inbox names are essential ...
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Automatically generate AI summaries upon receiving email
I love the AI summary feature in front. My only criticism is that I wish it would automatically summarize incoming emails. This would allow me to quickly browse through the summaries without needing to click generate and wait for the generation to...
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Don't exclude calendar updates from search results by default
Context: To prevent cluttering the result set of calendar updates, especially when searching a person's conversations, a filter "Exclude calendar updates" is automatically selected. To include calendar updates in the result set, users can un-toggl...
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Deliver must-have functionality for Dialpad Voice
We've identified a number of critical enhancements that will improve the Dialpad voice experience for receiving calls, making calls, managing conversations, and making sure users Channel configuration enhancements Improve conversation management, ...
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Include resolution time as an option for the Tags report
Right now we can see response times by tag in the Tags report, but we can't see resolution time directly in this report. This would be useful for better understanding the full scope of time it takes to resolve certain issue types, separate from ju...
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Launched
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