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Status Launched
Categories Live Chat
Created by Guest
Created on Jun 10, 2023

Chatbots: Auto-archive chatbot interactions that don't require any replies

If I create a flow that offers some information to the user and helps them sort out their inquiry without the need to further interact with a support team member, the chat conversation should be auto-archived.

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  • Guest
    Aug 1, 2023

    I have the same sort of suggestion. In our chat workflow, when we archive the conversation, it's reasonably understood the customer has been helped and no other help is needed. I know that the chat will be treated as a new conversation if no responses take place after 30 minutes, but this timer should start when the chat conversation is manually archived, not automatically archived due to no response.