ADD A NEW IDEA

All ideas

Showing 1628

Dictate email text

Typing emails is laborious and time consuming, would be a great time saver if this was implimented
over 1 year ago in Composer 1 Backlog

Knowledge base: put title of article in url (instead of article id number)

For SEO and UX purposes put the title of article in the URL. For instance: https://help.front.com/en/articles/getting-started-with-knowledge-base instead of https://help.front.com/en/articles/2564
about 1 year ago in Knowledge Base 0 Backlog

Show "Last Modified" date for Templates

In the list of shared templates, expose the date that each template was last edited. This is useful for finding out-of-date templates that have not been updated recently.
over 1 year ago in Object/resource management 0 Backlog

Give non-admins permission to manage shifts

Add a new permission for managing shifts that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.
almost 3 years ago in Increase granularity of admin permissions / Teammate availability 0 Backlog

Send existing message in draft state via API

Customer requesting the ability to send an existing draft via API. They are requesting the ability to provide a message ID of the draft in a response that will initiate the sending of the message.
11 months ago in Core API 1 Backlog

Auto-reply including conversation history

No description provided
over 3 years ago in Auto-reply 0 Backlog

Asana Integration Option to Suppress Reopen on Task Completion

For some workflows, it is more desirable to keep conversations closed after task completion.
about 1 year ago in Existing integrations 0 Backlog

Restrict conversation actions for a specific inbox i.e. View-only inbox access

Today, teammates can be given different sets of conversation permissions (e.g. ability to send a reply) between different Workspaces. However, creating a dedicated Workspace just for this purpose can be over-the-top and have undesired side effects...
almost 4 years ago in Conversation/inbox permissions 1 Backlog

Hide CSAT links on WhatsApp conversations

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.
almost 2 years ago in CSAT - Customisation - Survey / CSAT - Customisation - survey - Link 0 Backlog

Restrict access to Contact Manager

Limit who can add, edit and delete contacts and accounts. This could also include limitations on freely browsing through contact data in the contact manager, although, we cannot restrict the ability to view contact data entirely.
almost 4 years ago in Permissions 0 Backlog