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Ability to "mark conversations as distinct" so that option to merge disappears?

It would be great to have a way to "mark conversations as distinct" or "keep separate" so that the option to merge disappears at the bottom of the conversation (if it's appearing to being with). We've noticed use cases where we need to keep conver...
over 1 year ago in Merge / privacy leaks / threading 0 Backlog

Message templates for comments

Be able to create message templates for comments the way you can for emails today.
about 3 years ago in Comments / @ mentions 4 Backlog

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
7 months ago in Chatbots / Knowledge Base 1 Backlog

Customize timeframe of automatic chat widget refresh

Currently there is a hardcoded 6-hour refresh window for the chat widget (as long as 30-min have elapsed since a message has been received from the chart visitor). However we have chat visitors who return more frequently than 6 hours so we'd like ...
12 months ago in Live Chat 0 Planned

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
12 months ago in Knowledge Base 0 Already available

Option to embed/iframe content from other applications into Knowledge Base

We currently use the embedment/iframe function to display 3rd party platforms like g-sheets, miro boards, and sheets. It would be important for us to have this functionality in the Front Knowledge Base as well
8 months ago in Knowledge Base 1 Backlog

Allow Workspace admins to create and manage teammate Groups

Allow users other than company admins to create, edit and delete teammate Groups, including the ability to add teammates to Groups. This could be a permission granted to users, or a company-wide setting that allows Workspace to manage teammate Gro...
about 2 years ago in Teammate Groups 2 Backlog

Customized send later time selection

Need the ability to create customized send later time options, beyond the presets available in Setting > Personal > Preferences > Send Later.
8 months ago in Compose - write efficiently with quality 3 Backlog

Custom message order so that the most recent email in a conversation thread is shown at the top

Ability to change the order in which new messages are displayed in a thread. Today, the oldest message is at the top, and the most recent is at the bottom.
over 3 years ago in P3 display 6 Backlog

For scheduling links, the option to use Recurring as the option for availability but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the future

It would be great to have an option to use Recurring as the option for availability on a scheduling link but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the fut...
over 1 year ago in Scheduling Links 0 Backlog