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Add ability to navigate lists via keyboard

Whenever I’m tagging a conversation, navigating message templates, or any list for that matter, I’m unable to use CTRL-N and CTRL-P to move up and down the list. I’m forced to use the arrow keys which also breaks ergonomics. Google chrome, a numbe...
over 2 years ago in Desktop 0 Backlog

2FA via SMS instead of authenticator app

So that we can still receive 2FA code via phone number, in case of lost phone/replacement where we no longer have access to the Authenticator app.
over 2 years ago in Security 0 Backlog

Delete comments made by a rule

Giving users the ability to delete a comment made by a rule. At the moment, only comment owners can remove these comments which means if they are posted by a Front rule, nobody can delete them. We want to give the opportunity for a company and/or ...
over 2 years ago in Workflows 0 Backlog

Better search/filter/organization for Knowledge Base redirects

Would be helpful to be able to search redirects by the original or new destination slug to better understand what redirects exist. Better organization and filtering for different views. List KB redirects in order of most recently updated.
over 1 year ago in Knowledge Base 0 Backlog

Home page and News pages built into the Front Chat widget for proactive messaging

We love Front but find the chatbot lacks some nice features that Intercom has with the chatbot. We would love to see the Front chatbox be upgraded to allow proactive messaging/information to be shared. We would use this to share news about our lat...
over 1 year ago in Chatbots / Live Chat 0 Backlog

AI Compose on Mobile App

The AI composer features are a great enhancement and would be even more helpful if they were available in the mobile app.
over 1 year ago in AI / Core Product Experience 0 Backlog

Provide visitors with a single URL to retrieve all conversations

Have a URL in the visitors’ browser bookmarks in order to check every open conversation and not to have to dig between all the emails to check for a link.
over 1 year ago in Core Product Experience 0 Backlog

Handling Chatbot Messaging During Holidays/Slow Periods

Request an efficient way to indicate slower response times to users during holidays or low-activity periods, without manually updating messaging across multiple channels. Potential solutions: Centralized setting/flag to activate "slow response" mo...
over 1 year ago in Live Chat 0 Backlog

Allow scheduling link times at 15 min increments rather than default 30

No description provided
over 2 years ago in Scheduling Links 1 Already available

"send later and snooze" option when replying to an email

No description provided
over 2 years ago in Triage - get to inbox 0 1 Backlog