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Front Chat SDK as NPM package

As a developer, I recently ran into some issues implementing Front Chat with verified identity on my site. It would be super helpful to have a Front Chat NPM package with TypeScript definitions; this may help prevent other developers from trying t...
3 months ago in Dev Relations / Front Chat 0 Backlog

Embedded hyperlinks for chatbot messages

Currently it's not possible to include an embedded hyperlink in a chatbot message. Instead, the full URL (e.g., www.google.com) will appear. It would be helpful to be able to insert embedded hyperlinks like this so messages look more professional ...
12 months ago in Chatbots 0 Backlog

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
6 months ago in Insights / Workflows 0 Backlog

Knowledge Base: More customization options

Today, knowledge base allows for basic customizations of the website. What are additional customization options that are important to your company? [Please leave comment below] adjust grid layout / density of categories drag & drop article reo...
8 months ago in Knowledge Base 2 Backlog

Merge chat conversations

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.
7 months ago in Front Chat / Merge / privacy leaks / threading 0 Backlog

Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.
about 1 year ago in Comments / @ mentions 0 Backlog

Microsoft To Do Integration

Integration with Microsoft To Do similar to the existing Asana or Todoist integrations.
over 1 year ago in New integration requests 0 Backlog

Sort conversations list by sender

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.
about 1 year ago in P2 display - conversation list 1 Backlog

Expand Dark Mode to the rest of the UI

Calendar User settings
over 3 years ago in Other (CPX) 0 Backlog

Increase functionality for multiple choice question for Front Chat

Customer would like to: 1) increase the number of options from 8 to something higher. Currently they need 10 but want the chance to expand further in the future 2) Increase the character limit from 35 for these options. The customer has a number o...
about 2 months ago in Chatbots / Front Chat / Live Chat 0