ADD A NEW IDEA
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All ideas
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Showing 1626
3
VOTE
3
VOTE
Clearly list which tags have been added in a rule.
When creating a rule for a workspace that has many tags, the tags you've added to the rule are not easily identified. Please see an example screenshot from a customer who is having difficulties identifying the tags which have been added to their r...
3
VOTE
Live Chat, partner/custom channels: Ability to reply to message
It would be nice to have the ability to reply to a specific message so that your recipient knows exactly which message you are referring too (like Front comments for instance). This would be helpful for non-email channels like Front Chat, social m...
5
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7
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1
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Access runbooks, SOPs, checklists in the conversation
Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...
6 months ago
in AI / AI runbooks / Collaborate - work together seamlessly / Linked conversations
0
Backlog
1
VOTE
3
VOTE
Improve the Imported Conversations Experience for Rules
While Front rules engine isn't currently set up to solve for imported conversations, this is something that comes up a lot with customers. This impacts rules in various ways. This idea is to look into how we can improve this experience for custome...
7
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3
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