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Smart QA score in a dynamic variable

Enable workflows based on the result of a smart QA evaluation
about 1 month ago in AI / Insights / Workflows 0 Backlog

Different signature on reply emails than on initial email

Option (perhaps a setting or a rule) to have a different email signature on reply emails than on initial emails. This is available on other platforms. My signature is quite lengthy on purpose, but it doesn’t need to appear on every subsequent repl...
over 2 years ago in Signatures 2 Backlog

Knowledge Base - Check Link Validity

For my knowledge bases (both internal and public), it would be helpful to have native tooling in Front to auto-check that all my links work (do not lead to 404 pages, for example)
3 months ago in Knowledge Base 0 Backlog

Add "Time of the day is" as Rule Trigger

The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...
over 1 year ago in Time-based options 3 Backlog

[Contacts Basics] Sort & filter contacts in the contacts manager

Being able to filter contacts & lists in the contacts manager by attributes such as account, source, last updated, name etc.
almost 4 years ago in Contacts Manager 1 Backlog

Private comments / notes to self on conversations

Also: notes without a conversation
over 2 years ago in Comments / @ mentions 1 Backlog

"Vacation responder" for internal @mentions in comments

When I'm out of office for an extended time I set a vacation responder for emails. It would be helpful to enable the same thing for cases where a teammate @mentions me in an internal comment. Having a "comment vacation responser" could allow the s...
about 2 years ago in Core Product Experience 1 Backlog

Core API: Support Conversation Linking

Please introduce API support for Linked Conversations ( https://help.front.com/en/articles/478144 )
about 1 year ago in Core API 2 Backlog

Dark mode for mobile app (iOS and Android)

Please make dark mode available for phone app as well
over 2 years ago in Client Platform 3 Backlog

Option to have view number counter display all conversations (instead of just open conversations)

It would be amazing if there were a way to (when we're setting up a new Public Tag/Custom View/View) to have the number counter show all conversations with that tag, not just open ones. We are starting to heavily use public tags/custom views a way...
about 2 years ago in Counters 2 Backlog