ADD A NEW IDEA

All ideas

Showing 1628

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
11 months ago in AI / Insights 0 Backlog

Open Message in inbox if messaged received while sending and archiving

I have missed dozens of important messages because I hit "send and archive" and the client replys back while that is happening. The archive overrides it and I never see the new message until I get a reminder from client or I go looking for it.
over 1 year ago in P3 display / Triage - get to inbox 0 0 Backlog

Snooze for a set day/time

snooze option to set for a set day/time, (i.e. the day you come back from a vacation)
almost 2 years ago in Snooze 0 Backlog

Hide Auto Responder from Preview on Mobile

By allowing the conversation list to omit the preview text for the message for auto responder messages, the team can focus more on real person content. This also helps match the Desktop app Experience
almost 2 years ago in Mobile 0 Backlog

Gitbook integration

https://www.gitbook.com/
almost 2 years ago in New integration requests 1 Backlog

Keap (InfusionSoft CRM) integration

https://keap.com/
almost 2 years ago in New integration requests 0 Backlog

Slab integration

No description provided
almost 2 years ago in New integration requests 0 Backlog

Bulk Update Inbox Name

Give users the ability to bulk import and update inbox names
11 months ago in Bulk updates 0 Backlog

Add a "Select all" option in tag filters for Analytics

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.
almost 2 years ago in Insights 1 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
almost 2 years ago in Permissions / Rule management 1 Backlog