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Filter to search by custom field

Description: Being able to search for conversations with a specific Custom Field, for example, custom_field:"Priority=Medium" Solution: When typing the custom field value I have the results associated with it that are returned in the result set. I...
almost 2 years ago in Filters 7 Launched

Knowledge base integration with Front Chat

Integrate knowledge base into Front Chat to help triage & respond to customer inquiries
over 3 years ago in Live Chat 0 Launched

Show search suggestions based on my usage (contacts, tags, inboxes...)

Description: When I search for a contact, a tag, etc. the suggestions are matching my query but they are not always the most relevant ones.
over 2 years ago in Suggestions 2 Launched

AI composer functionality for drafting KB articles

No description provided
about 1 year ago in AI / Knowledge Base 0 Launched

"Create draft" rule action

Start a draft from rules that can be reviewed by humans and sent later.
about 4 years ago in Missing core rule actions 0 Launched

Create new linked conversation

On the '3-dot' menus on both a conversation and a message, please add an new option: "Create new linked conversation" What I would like to happen after selecting "Create new linked conversation" is: Front opens the standard Composer User composes ...
about 2 years ago in Links 1 Launched

Allow agents to choose whether they want to press "Enter" to send Front Chat messages

Currently, Front Chat messages are sent to chat visitors by default when an agent presses "enter" when typing a response. We'd like to allow agents to choose whether "enter" creates a new line or sends the message.
about 2 years ago in Live Chat 0 Launched

Macro Restricted by Inbox

There should be an option to allow/disallow macros based on inboxes within a workspace. This will prevent macros specific to certain operations from being executed outside of the proper inbox and allow more options for utilizing macros between teams
8 months ago in Macros 0 Launched

Filter to exclude calendar updates in search results

So it's faster and easier to find a result without calendar updates cluttering the results set.
about 2 years ago in Filters 0 Launched

Conversation custom fields in Search

Add conversation custom fields as a filter in search (ideally in the search from the UI - refer to screenshot attached). Today we have a way to search by conversation custom field (which is already helpful) but it's pretty technical and hard for e...
over 1 year ago in Custom fields / Filters / Filters - Query builder / Search 0 Launched