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Chatbot: convert the conversation to email

There seems to be no easy way of converting chatbot conversation to email. This means that once the flow is finished and session cleared, if you want to follow up with the customer you have to manually create an email with a customer. This isn't p...
almost 2 years ago in Chatbots 0 Launched

Support searching despite differences in phone number formats

Description: I miss results or suggestions if I don't write the phone number exactly how it's written in a conversation, like if I don't use country code (+1) or a specific phone number formatting (123-456-7890 and 1234567890) Request: The request...
over 2 years ago in Matching 1 Launched

Collect date fields in chatbots

A customer requested that dates be collectible in chatbots as their business revolves around booking reservations.
over 1 year ago in Chatbots 0 Launched

Allow developers to create new "Send to <integration>" rule actions

As a developer, I would like to create a "Send to <my-integration>" rule action. Today it's possible to create an Application Webhook to subscribe to all events in an account of a given type (this is great for use cases like logging metrics ...
about 1 year ago in Developer Platform / Partner Integrations 1 Launched

Knowledge base integration with Front Chat

Integrate knowledge base into Front Chat to help triage & respond to customer inquiries
almost 4 years ago in Live Chat 0 Launched

Filter to search by custom field

Description: Being able to search for conversations with a specific Custom Field, for example, custom_field:"Priority=Medium" Solution: When typing the custom field value I have the results associated with it that are returned in the result set. I...
about 2 years ago in Filters 7 Launched

Show search suggestions based on my usage (contacts, tags, inboxes...)

Description: When I search for a contact, a tag, etc. the suggestions are matching my query but they are not always the most relevant ones.
over 2 years ago in Suggestions 2 Launched

"Create draft" rule action

Start a draft from rules that can be reviewed by humans and sent later.
over 4 years ago in Missing core rule actions 0 Launched

Utilize Internal Knowledge Base for Suggested Replies

No description provided
11 months ago in AI / AI suggested replies (auto draft) 0 Launched

Create new linked conversation

On the '3-dot' menus on both a conversation and a message, please add an new option: "Create new linked conversation" What I would like to happen after selecting "Create new linked conversation" is: Front opens the standard Composer User composes ...
over 2 years ago in Links 1 Launched