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Make it easier to create drafts for chatbots

It's hard to create drafts of chatbots / test chatbots now because every chatbot is tied to a channel. What I'd like to accomplish is to create a draft chatbot and make changes to it without having to have it connected to a specific channel. Curre...
over 1 year ago in Chatbots 0 Backlog

Oracle Netsuite integration

PlascoID has requested an Oracle Netsuite integration, because this is where they document all their support ticket. For each conversation, they manually create a ticket in Oracle Netsuite, copy-pasting the content of emails and associating a stat...
about 2 years ago in New integration requests 0 Backlog

Enable Front iPad app for visionOS/Apple Vision Pro

As a user/early adopter for Apple Vision Pro, I would like to use the Front app as an app inside of Vision Pro. You can help by enabling visionOS compatibility (which is trivial), and if you see enough usage, eventually create a native visionOS ap...
over 1 year ago in Native features 5 Backlog

Loops in rules to process multiple items in a list

Ability to set a looping logic for rules to process multiple items in a list. E.g. split an array to send an app request for each item in the array.
7 months ago in Workflows 0 Backlog

Keyboard shortcut: block sender

No description provided
about 2 years ago in Core Product Experience 2 Backlog

Multi select Knowledge Base articles

there’s no multi-select or select-all for moving content around - has to be done 1 by 1, which is inefficient
about 1 year ago in Knowledge Base 1 Backlog

Teammate Counter

On the teammates section for workspaces, it would be a great add to just have a teammate total count somewhere at the top. This is a nice piece of information to be able to know at a glance when managing workspaces. The only 'workaround' I can fin...
4 months ago in Admin Experience 0 Backlog

Ability to create custom fields via the API

No description provided
over 2 years ago in Developer Platform 0 Backlog

Smaller Front Chat bundle size

The size of the Front Chat JS bundle triggers some "Reduce unused JavaScript" warnings when running a Lighthouse page speed test. Is it possible to find any ways to optimize the bundle size of the chat widget, such as only requesting modules I nee...
about 2 years ago in Live Chat 0 Backlog

[activation] Retroactive AI Tagging

Apply sentiment tags retroactively to previous conversations once properly trained.
11 months ago in AI / AI tagging 0 Backlog