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KB - Publish the same article or section across multiple knowledge bases

First of all - loving it. I'd like to be able to have a section of content shared across multiple KB's that also each have custom content. I will have about 8 distinct user groups in Front and I'd love to be able to keep the general "getting start...
11 months ago in Knowledge Base 0 Backlog

[language] Summarise conversations in a specific language

The ability to always summarise a conversation in a specific language not just the language the conversation is in.
3 months ago in AI / AI language / AI settings / AI summary 0 Backlog

Ability to set a Primary Email & Phone for our Front Contacts

This would help our team set up our customers with their preferred email & phone number for certain communication. This would still allow us to still have additional emails and phone numbers available for our team to better help our customers....
6 months ago in Contacts 0 Backlog

Linking conversations shows up across all conversations

At the moment if we link conversation A with conversation B, we still need to link conversation B with conversation A to show the link. It would be great if linking would automatically show across all conversations rather than doing it twice for e...
6 months ago in Core Product Experience 0 Backlog

Phone Number Handle - Redirect Configuration

Add the ability to configure the link on phone number handle as a redirect to the phone system of choice for a customer. Right now it opens up a new Conversation in Front and it would be more helpful if there was flexibility to open up a VOIP instead
11 months ago in Partner Integrations 0 Backlog

Set signature to message template

Tie a signature to a particular message template
over 1 year ago in Message templates / Signatures 0 Backlog

8x8 integration

Front integration with VOIP provider 8x8.
over 1 year ago in New integration requests 0 Backlog

Merge conversation rule trigger

No description provided
almost 3 years ago in Rule trigger 0 Backlog

Add mobile SDK for Front Chat

No description provided
almost 3 years ago in Live Chat 0 Backlog

Enhance public API to support search

Customer wants the ability to embed their public-facing KB to their website, and then be able to search articles directly in their website. If the public API included search functionality, this would be doable
11 months ago in Knowledge Base 0 Backlog