ADD A NEW IDEA

All ideas

Showing 1798

Keyboard shortcut: collapse conversations

I'd love a keyboard shortcut to collapse conversations. (And/or a button that's not hidden instead of dropdown list.) Also, and I know this is SUPER granular, the ability to specify that it keeps the final email open (instead of collapsing ALL ema...
over 2 years ago in Collaborate - work together seamlessly / Core Product Experience / Keyboard shortcuts 0 Backlog

CSAT: hide comment

Hide comments from teammates (while still recording results).
over 3 years ago in CSAT 1 Backlog

Offer live chat for internal agent support

Ideally I would like to have an internal AI chatbot for our agents to find information faster, not necessarily an external feature.
over 1 year ago in Live Chat 0 Backlog

New default channel option: Dynamically select channel based on inbox currently being viewed

If the 'Default channel' preference is left blank, the default channel selected for a new conversation is dynamically selected based on the inbox currently being viewed. This is a useful behaviour, but it is fairly blank since it is only applied i...
over 2 years ago in Default channel management 0 Backlog

Merge conversation rule trigger

No description provided
almost 4 years ago in Rule trigger 0 Backlog

Ability to expand and collapse the all-day events section on the calendar to view more than 3 all-day events at once

Today you can only see 3 all-day events at a glance per day. It is not obvious that users need to scroll to see the rest of the all-day events on that day. Suggestion to expand and collapse the top section.
about 3 years ago in Calendar View 2 Backlog

Ability to add internal notes through Zoho

No description provided
2 months ago in Developer Platform 0 Backlog

Support for custom lead ratings - Zoho

No description provided
2 months ago in Developer Platform 0 Backlog

Add more triggers to require tags rules

Require tag rules currently apply to move and archive actions. It could be useful to offer other options: reply, comment, etc.
over 3 years ago in Rule library 2 Backlog

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.
about 2 years ago in Admin Experience 4 Backlog