ADD A NEW IDEA

All ideas

Showing 1686 of 1686

Scope inbox availability of tags when importing channels

When an Outlook/gmail inbox is setup as a channel to a Front inbox, and the option to create tags based on Outlook folders/Gmail labels is enabled, the tags show up for all inboxes by default. However, for some customers, this is not the desired b...
over 1 year ago in Object/resource management 0 Backlog

Display all channel settings, even those set during channel set up

Some feedback around channel settings. Some channels - e.g. Slack in this case - have settings that are configured when setting up the channel and after that they are never available to the admin. e.g. "Author name", "Message threading", "Slack ch...
over 1 year ago in Channel management / Twilio 0 Backlog

Microsoft Copilot integration

https://www.microsoft.com/en-us/microsoft-365/business/copilot-for-microsoft-365
10 months ago in New integration requests 0 Backlog

Pin tag for a teammate after it has been created (not just during creation)

Ability to pin tags from the Edit flow for a tag
about 2 years ago in P1 navigation - left pane 0 Backlog

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
11 months ago in AI / Insights 0 Backlog

Integrate chatbot with API

Integrate chatbot with API so we can automate lookups to external databases. Ex) Automate lookups like appointment time, enter a zip code to find store locations, etc.
over 1 year ago in Chatbots 0 Backlog

Choose whether a moved conversation (by a rule) is archived or not for subscribers

When a conversation is moved by a rule : Choose whether it archives or not for subscribers : today, front automatically archives the conversation for subscribers.
over 1 year ago in Workflows 0 Backlog

Stripe Integration

It would be great to see the customer's products/subscriptions in Stripe without having to leave the conversation
over 1 year ago in Developer Platform 0 Backlog

Bulk Update Inbox Name

Give users the ability to bulk import and update inbox names
11 months ago in Bulk updates 0 Backlog

Open Message in inbox if messaged received while sending and archiving

I have missed dozens of important messages because I hit "send and archive" and the client replys back while that is happening. The archive overrides it and I never see the new message until I get a reminder from client or I go looking for it.
over 1 year ago in P3 display / Triage - get to inbox 0 0 Backlog