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Filter to search by custom field

Description: Being able to search for conversations with a specific Custom Field, for example, custom_field:"Priority=Medium" Solution: When typing the custom field value I have the results associated with it that are returned in the result set. I...
over 1 year ago in Filters 7 Launched

Knowledge base integration with Front Chat

Integrate knowledge base into Front Chat to help triage & respond to customer inquiries
over 3 years ago in Live Chat 0 Launched

Show search suggestions based on my usage (contacts, tags, inboxes...)

Description: When I search for a contact, a tag, etc. the suggestions are matching my query but they are not always the most relevant ones.
almost 2 years ago in Suggestions 2 Launched

Conversation custom fields in Search

Add conversation custom fields as a filter in search (ideally in the search from the UI - refer to screenshot attached). Today we have a way to search by conversation custom field (which is already helpful) but it's pretty technical and hard for e...
about 1 year ago in Custom fields / Filters / Filters - Query builder / Search 0 Launched

In-app self-serve AI answer using Internal KB (P4 AI Answers Chat widget?)

Instead of keyword searching and parsing through articles, would see much more value in the ability to leverage AI answers to filter through internal KBs and surface relevant procedural info. Ability to have AI Answers in the integrations panel th...
10 months ago in AI 0 Launched

Allow agents to choose whether they want to press "Enter" to send Front Chat messages

Currently, Front Chat messages are sent to chat visitors by default when an agent presses "enter" when typing a response. We'd like to allow agents to choose whether "enter" creates a new line or sends the message.
almost 2 years ago in Live Chat 0 Launched

Filter to exclude calendar updates in search results

So it's faster and easier to find a result without calendar updates cluttering the results set.
almost 2 years ago in Filters 0 Launched

"Create draft" rule action

Start a draft from rules that can be reviewed by humans and sent later.
almost 4 years ago in Missing core rule actions 0 Launched

Support sending of read receipts in WhatsApp

A customer doesn't see any blue check marks in their Whatsapp-app to inform them a Front user has read their message in Front. The client/customer would like a Whatsapp-experience just like sending/receiving any other messages to their friends/rel...
over 1 year ago in Existing integrations 0 Launched

Ability to disable email transcripts sending for Front Chat

Currently after you configure an email for chat transcripts to send from, it's not possible to disable transcripts from sending.
almost 2 years ago in Live Chat 0 Launched